Services
Andrian Pronin offers five business process strategy services. They can stand alone or follow one another. A diagnosis often comes before a redesign. Cadence often comes after. The commercial shapes of that work are on the offer page.
Plain terms
ANDRIAN PRONIN provides business process strategy at Mihai Eminescu Street 74
MD-2012, Chișinău
Republic of Moldova. Email [email protected]. The practice is independent. It is not a Google partner, not a government office, and not a software vendor.
The work is advice on how a workflow is owned, handed on, decided, and reviewed. The services are operating model clarity, process diagnosis, workflow redesign, decision and handoff design, and operating cadence. Formats are a Diagnostic Brief, a Redesign Program, and Cadence Advisory. Nothing on this site is a promise of a savings figure or a headcount change.
The enquiry form is free. This website does not take payment, start a subscription, or add a call-out charge. A fee appears only in a written proposal after a scoping conversation. That proposal states the amount, what is included, and what is not. You pay only if you accept it in writing. Declining it costs nothing.
Your name, email, organisation, and a short note about the workflow, so a reply can be specific. The form does not ask for a password or a payment card number. How that information is used is in the Privacy Policy.
Service 01
Purpose: give a growing organisation a shared picture of how functions divide work and where they depend on each other.
Teams often inherit a structure that no longer matches the work. This service clarifies the operating model for a defined part of the business: the functions that matter, the interfaces between them, and the decisions each one is expected to make. It is not a reorganisation programme and it does not redraw every job.
Fits leadership teams that have added people or functions and can feel coordination getting heavier.
Service 02
Purpose: see where one priority workflow actually stalls, repeats, or changes hands without a rule.
Diagnosis looks at a single flow, such as client onboarding, order to delivery, internal requests, or complaint handling. The output is a current-state map and a ranked friction register. It explains the present line. It does not yet install a new one.
Fits teams who feel busy but cannot point to where the time goes. It is also the first movement of a Diagnostic Brief.
Service 03
Purpose: design a future-state process that a team can pilot, including the paths that are not the happy path.
Redesign turns a diagnosis, or a known failing flow, into a line people can run. It covers stages, roles, handoff rules, and exceptions. It is intentionally narrower than a company-wide transformation. If a system change is coming, the redesign gives that project a process to configure rather than a pile of wishes.
Fits after a diagnosis, or when a known process must be rebuilt before a tool is changed. See how delivery works on the journey page.
Service 04
Purpose: remove ambiguity about who decides and what must be true before work passes to the next role.
Some processes are slow because the steps are known and the authority is not. This service lists the recurring decisions inside a flow, assigns decision rights, and writes the standard for a clean handoff. It is more precise than a general RACI pasted across a whole department.
Fits organisations where work waits because approval, sign-off, or “who takes this next” is unclear.
Service 05
Purpose: install a review rhythm so a redesigned process stays visible after the working sessions end.
Cadence is the lightest of the five services and often the one that makes the others last. It chooses a few measures, a meeting or review that already has a chance of surviving, and an escalation path when the measure moves the wrong way. It does not create a new reporting bureaucracy.
Fits teams that have already redesigned a flow and do not want it to fade. It is the core of Cadence Advisory.
Say what is slow, unclear, or repeatedly reworked. The first conversation is for scoping, not for selling every service at once.